Is your Tesla premium connectivity not working? Did the service suddenly stop working? Have you renewed your subscription, but the premium connectivity is still not working?
Don’t worry; you’re not alone in having problems with Tesla’s premium connectivity. Several owners have encountered similar troubles too. This is a common Tesla problem that may arise due to one of the following reasons:
Continue reading this article to discover more about these causes and learn how to fix the no connectivity issue on your Tesla_
Quick Glance:
- “Tesla premium connectivity” is a subscription-based package.
- It provides access to a range of premium services, including internet browsing, video streaming, Caraoke, satellite view maps, music streaming, as well as Sentry Mode, real-time weather reports, and traffic updates.
- Tesla premium service subscribers can occasionally encounter trouble accessing the service. Mainly due to either an expired subscription or Tesla’s network outage.
- Besides that, software and subscribed account-related issues can also lead to such malfunctions.
4 Reasons Why Your Tesla Premium Connectivity Not Working:
Here’s What You Should Do!
Here are the four most common reasons why your Tesla Premium connectivity may fail to work and their potential fixes to get rid of the trouble:
1. Poor Network Connectivity or Signal Strength:
Tesla’s premium connectivity allows subscribed owners to use either Wi-Fi, cellular data or mobile hotspots as internet connection sources.
But you must have a strong and stable internet connection to access features that Tesla offers under its Premium connectivity package.
Therefore, if you are unable to access any of those premium features, your internet connection may be either poor or expired.
How To Fix:
- If you are using a WIFI via a modem or router, check on your router device body if the network connecting signal (yellow or green) is on.
Make sure these signs on your router are blinking as they indicate stable network connectivity. If possible, move your router device a little bit closer to your vehicle to get strong signals.
- If that doesn’t work, turn off the power button of your router and after 10 seconds turn it back on. Or take out the router’s main plug from the power outlet and after a few seconds put it back.
- Try connecting another device to the same router and check the internet performance. If it is still weak, either try using the internet connection from a different source like a mobile hotspot, or contact your ISP.
- If the router’s Wi-Fi doesn’t have any issue on other devices but on your car, go to your car’s Touchscreen > find the “Network & Connectivity” sub-section. Check if that reliable Wi-Fi network or cellular data is enabled. If not, enable it.
If you still see the same trouble, contact the Tesla Support Center.
2. Glitch or Bug on Your Vehicle:
In some cases, the firmware version on Tesla vehicles can automatically develop a bug due to a system error or may run into a glitch. This causes certain features including Autopilot, Wi-Fi, or Bluetooth to stop working temporarily.
When that happens, you may also encounter difficulty in accessing the premium features.
Too many programs running on the screen at the same time can cause the system to overload and can also lead you to encounter such a system error.
How to Fix:
In most cases, such bug issues or system errors on Tesla are fixed automatically after soft rebooting the car. So, try that first:
- Press the two scroll buttons on your car’s steering wheel and the brake pedal simultaneously.
- Keep pressing and holding them like that until the central screen turns dark or you see the “Tesla” logo appear on the screen.
- Wait until your car finishes the rebooting process, which may take 30 seconds max. After that, your car will automatically restart.
Check and if you’re having the same connectivity error, try performing the “Hard reboot” on your car to see if that works:
- Park your car in a safe area and make sure that all the doors are closed.
- Now go to the “Controls” > locate “Safety and Security” > scroll down until you see “Power Off” and tap it.
- Wait (3 – 5) minutes and avoid touching anything until the car completely powers off.
- Firmly press your Brake pedal for at least 30 seconds and your car’s screen will be turned on again.
3. Subscription Lapse or Account-related Issues:
If your subscription has expired or the account is not updated with valid payment details, the feature will not be available for you.
The same thing will happen if you have logged out of your Tesla premium subscription account and are not currently logged into that account.
A system error can also restrict your current subscribed Tesla account’s information from syncing with the Tesla server. This may also lead you to experience connectivity failure.
How To Fix:
First, check if the purchased premium package has expired and make sure that you’ve renewed the package.
Go to your car’s central Touchscreen and check if you’re seeing either one of the above updates.
Here, the “auto renewal date” under the Premium Connectivity section means that you have activated the auto-renewal service. So, it will be updated automatically when the service expires.
If it is a new purchase and you are trying to use the free trial version, verify your chance to have the service with the following chart:
If the subscription is available, but you are still having trouble, this could be a Tesla account login issue. So, follow these steps:
- Go to the Tesla Account webpage.
- If you’re currently signed into the right Tesla account, sign out from it.
- Refresh the browser and sign in again.
- Then go to your Tesla App on your smartphone and sign out from the account.
- Clear the cache data of your Tesla App and log into your Tesla Account.
If you see the same connectivity error, contact Tesla Customer Support for help.
4. Software Updates Or Outdated Software:
Sometimes such technical or system errors can occur due to the latest software update which may not support some of the previous version’s features. Or you may have an outdated software version that is not compatible with the current Tesla network protocol.
How To Fix:
If you’re having an issue after a software update, restart or reboot your car. If it does not resolve the problem, it may be a technical error that can only be resolved once Tesla releases another software update.
But if that’s not the case, check whether or not there’s an available software update showing on your car’s touchscreen. If there is an update of your car by following the onscreen prompts.
Frequently Asked Questions [FAQs]
How much is Tesla premium connectivity?
If you subscribe to the monthly package, it will cost only $9.99 per month, but if you take the yearly package, the cost will be $99 per year.
How to check a Tesla Premium account subscription?
Log in to your Tesla account and go to the “Account” section. Check if there’s an expiration date displaying until you have free premium connectivity. If you’ve already renewed the package, you will see the renewal date.
What if the subscription expired already on my Tesla?
You can renew the premium connectivity subscription via the Mobile App, go to “Services & Upgrades” in your Tesla account, and select “Premium Connectivity“> tap on the “Premium Connectivity” option. Select “Subscribe” and choose whether to pay monthly or annually. Then complete the payment process to finish the buying process.
